Online shopping 7 days no reason to return to consult unpacking can also return-81sese.com

Online shopping 7 days no reason to return to consult: unpacking can also return online shopping note! State Administration of industry and Commerce announced on 27, "online purchase of goods seven days no reason to return the implementation of measures (Draft)", to the public for comments. According to the draft, the seven categories of goods does not apply or not apply no reason to return, unpacking, debugging does not affect the goods in good condition, the return should be gifts back together, the return freight borne by the consumer…… Many details of relationship between consumer and business interests, if you have any comments, can be made in October 11th. What kind of goods does not apply no reason to return? – seven range clearly avoid businesses expand the interpretation of the "consumer protection law" the provisions of the four categories of goods does not apply no reason to return, including: consumer made goods; perishable goods; consumer online download or remove the letter of audio and video products, computer software and other digital products; delivery the newspapers and periodicals. At the same time, the provisions of other goods according to the nature of the purchase and purchase by consumers should not return goods, not unreasonable returns. Reporter noted that, in practice, operators and consumers about what the "other" goods can apply no reason to return a different understanding, some operators even to expand explanation does not apply no reason to return the product type, to a certain extent, no reason to return the overhead of the system, often lead to consumer disputes. To this end, the draft reaffirmed the four categories of goods does not apply no reason to return, and also lists the three class of consumers in the purchase confirmation can not apply the provisions of the seven days no reason to return goods: (a) to change the nature of the goods, affect the safety or health of goods easily after unpacking; (two) once activated or derogatory commodity value larger after the trial; (three) the sale of goods have expressly near the shelf life of goods, defective. Liu Junhai, director of the Institute of commercial law, Renmin University of China, told reporters in Beijing, the draft further refined the scope of goods not applicable to return, help to avoid businesses to expand interpretation, reduce online shopping disputes. Unpacking goods can be no reason to return? – unpacking, debugging does not affect the integrity of goods "consumer protection law" stipulates that the consumer goods should be returned in good condition. However, the law does not define the connotation and standard of good commodity. Consumers and businesses do not agree with the understanding of goods intact, and become one of the focus of dispute caused by no reason to return. The reporter found that, in practice, some operators require not only the product itself is intact, and the packing of the goods must be complete, or even require products shall not be opened, the trial, to some extent limit the rights of consumers. For this reason, the draft defines the connotation and standard of goods intact: goods can maintain the original quality, function, commodity itself, accessories, trademarks and other complete identification, as a commodity intact. The draft further clarified that consumers need to open the commodity packaging based on the inspection requirements, or to verify the quality and function of the goods and conduct reasonable debugging, which does not affect the integrity of the goods. In addition, the draft also stipulates that the consumer has been opened, examine the goods in good condition and refused to return more than fifteen days, in accordance with the "consumer protection law" the relevant provisions of article fifty-sixth shall be y

网购7日无理由退货征民意:拆封也可退货网购一族注意了!国家工商总局27日对外公布《网络购买商品七日无理由退货实施办法(征求意见稿)》,向社会公开征求意见。根据征求意见稿,七类商品不适用或不宜适用无理由退货,拆封、调试不影响商品完好,退货时应当将赠品一并退回,退货运费由消费者承担……诸多细则关系着消费者和商家的利益,如果你有意见,可在10月11日前提出。 哪些商品不适用无理由退货?——明确七类范围 避免商家扩大解释《消费者权益保护法》规定了四类商品不适用无理由退货,包括:消费者定作的商品;鲜活易腐的商品;在线下载或者消费者拆封的音像制品、计算机软件等数字化商品;交付的报纸、期刊。同时规定其他根据商品性质并经消费者在购买时确认不宜退货的商品,不适用无理由退货。记者注意到,实践中,经营者和消费者关于哪些“其他”商品能够适用无理由退货存在不同理解,一些经营者甚至对不适用无理由退货的商品类型进行扩大解释,一定程度上架空了无理由退货制度,往往导致消费争议发生。为此,征求意见稿重申了四类商品不适用无理由退货,同时还列举了三类经消费者在购买时确认可以不适用七日无理由退货规定的商品:(一)拆封后易导致商品性质改变、影响人身安全或者生命健康的商品;(二)一经激活或者试用后价值贬损较大的商品;(三)销售时已明示的临近保质期的商品、有瑕疵的商品。中国人民大学商法研究所所长刘俊海对中新网记者表示,征求意见稿进一步细化了不适用退货的商品范围,有助于避免商家进行扩大解释,减少网购退货纠纷。 拆封商品也可无理由退货?——拆封、调试不影响商品完好《消费者权益保护法》规定,消费者退货的商品应当完好。但该法对商品完好的内涵和标准未加以明确。消费者和商家对商品完好的理解不一致,成为无理由退货产生的争议焦点之一。记者发现,实践中,有的经营者不仅要求商品本身完好,而且商品包装必须完整,甚至要求商品不得拆封、试用,一定程度上限制了消费者的权利。为此,征求意见稿对商品完好的内涵和标准进行了界定:商品能够保持原有品质、功能,商品本身、配件、商标标识等齐全的,视为商品完好。征求意见稿进一步明确,消费者基于查验需要而打开商品包装,或者为确认商品的品质、功能而进行合理的调试不影响商品的完好。此外,征求意见稿还规定,以消费者已拆封、查验影响商品完好为由拒绝退货并超过十五日的,依照《消费者权益保护法》第五十六条有关规定予以处罚。 会不会更容易买到“二手货”?——不能恢复原状的商品应明确标注记者注意到,一些人担心以后会更容易买到“二手货”。对此,征求意见稿创设了无理由退货商品检验及再流通的制度,明确规定网络商品销售者应当建立完善的无理由退货商品检验和处理程序。征求意见稿规定,对能够完全恢复到初始销售状态的无理由退货商品,可以作为全新商品再次销售;对不能够完全恢复到初始状态的无理由退货商品而再次销售的,应当通过显著的方式将商品的实际情况明确标注。如果不明确标注进行销售,以后可能被罚款1-3万元。根据征求意见稿,销售不能够完全恢复到初始状态的无理由退货商品,且未通过显著的方式明确标注商品实际情况的,违反其他法律、行政法规的,依照有关法律、行政法规的规定处罚;法律、行政法规未作规定的,予以警告,责令改正,并处一万元以上三万元以下的罚款。赠品怎处理?退货运费谁承担?——赠品应一并退回 消费者承担运费退货时,赠品需要退回吗?征求意见稿提出,消费者退货时应当将商品本身、配件及赠品一并退回。赠品包括赠送的实物、积分、代金券、优惠券等形式。如果赠品不能一并退回,经营者可以要求消费者按市场价支付赠品价款。运费谁来承担?征求意见稿明确,商品退回所产生的运费依法由消费者承担。经营者与消费者另有约定的,按照约定。消费者参加满足一定条件免运费活动,但退货后已不能达到免运费活动要求的,网络商品销售者在退款时可以扣除发(送)货时运费。最晚什么时候能收到退款?征求意见稿明确,网络商品销售者应当在收到退回商品之日起七日内向消费者返还已支付的商品价款。更多创业资讯,请关注大楚创业微信,扫描下方二维码或搜索dachucy相关的主题文章: